Cork City Libraries.ie

About Us

FAQs

Our Frequently Asked Questions (FAQs) and their accompanying answers provide an easy way to learn more about what Cork City Libraries offer as well as helping the smooth running of our services.

  1. Can everybody use library services?
  2. What are the library opening hours?
  3. How do I become a member of the library, to borrow items?
  4. How many items can a library member borrow — and for how long?
  5. How can I join the Music library?
  6. What type of music recordings can I borrow?
  7. Can I borrow music scores?
  8. Does the library have a collection of books on music?
  9. Can loan times be extended?
  10. Does my membership card allow me to borrow from all libraries in Cork City Libra
  11. How many library items have I on loan at the moment?
  12. How can I find out if the library has a particular book or sound recording?
  13. Can I suggest new additions to library stock?
  14. Can I request a book which is already on loan to someone else?
  15. Can the library request a loan from another library institution for me?
  16. Do I have to be a member to use Internet or public computers in the library?
  17. Does the library provide a public fax service?
  18. Does the library provide a photocopying service?
  19. How long will I be waiting for a book I requested?
  20. Can I draft a CV on one of the library's public computers?
  21. How long does membership last?
  22. If I change address do I inform the library?
  23. If I lose my membership card, what should I do?
  24. What happens if I lose a book or if a book on loan is damaged beyond repair?
  25. What happens if I subsequently find the item?
  26. Does the library maintain a community notice board?
  27. How much is colour photocopying?

1. Can everybody use library services?

1. Can everybody use library services?


Yes. Members of the public are welcome to browse and consult materials in the library, free of charge, while on the library premises. Staff are available to assist with locating information. Items other than books, including periodicals, newspapers, and public computers are available to the public while visiting the library. Items can be photocopied, subject to in-house regulation and charges. Items can be borrowed only by people who register as members of the library. Telephone enquiries from members of the public are also welcome.

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2. What are the library opening hours?

2. What are the library opening hours?

The Central Library and Bishopstown Library are open Monday to Saturday, including lunchtimes. Our other libraries are closed on Mondays. All our premises are closed on Saturdays of Bank Holiday weekends. Select the Your Libraries tab near top of this screen for opening times of, and other information on, each of our library services.

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3. How do I become a member of the library, to borrow items?

3. How do I become a member of the library, to borrow items?

Adults:

You should present a completed registration card, with proof of identity and proof of address (such as a recent household utility bill), at a library circulation desk. Students living in temporary accommodation are also required to provide proof of a permanent/home address. To qualify for reduced or free membership, you should present proof of status, e.g., a current social welfare card.

  • Full list of library charges

General membership of the library means you can borrow books/CDs/DVDs from any of our circulation desks, except for sound recordings (CDs, DVDs, etc.) from the Rory Gallagher Music Library. Separate membership is required to borrow from the Music Library, which is available to persons of 18 years and older. Browsing in the Music department and all departments is free.

Children:

A child can register as a member of the library free of charge. A completed child's registration card should be signed by the child's parent, or other person ultimately responsible for the child's library usage.

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4. How many items can a library member borrow — and for how long?

4. How many items can a library member borrowand — and for how long?

A maximum of ten items per member can be borrowed, for up to three weeks at any one time. 

Additionally, adult members can download up to four digital downloads, which are returned automatically when their loan period expires. 

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5. How can I join the Music library?

5. How can I join the Music library?

You must be at least 13 years of age and provide proof of identity and proof of address, with a completed library registration card. Students living in temporary accommodation must provide proof of a home/permanent address. As well as sound recordings (CDs, DVDs, etc.), members can also borrow books and other items from any of our local and Central lending departments.

A free postal service is available for visually impaired members of the library, to receive/return library sound recordings.

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6. What type of music recordings can I borrow?

6. What type of music recordings can I borrow?

The Music library holds a wide variety of music: blues, brass band, classical, contemporary classical, country, early music, film, gospel, Irish, jazz, light orchestral, musicals, opera, popular/rock, relaxation, religious, vocal, and world folk. More than 4,000 of the library's 20,000 CDs are in the category of pop/rock music.

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7. Can I borrow music scores?

7. Can I borrow music scores?

Yes, scores are available for classical music, classical songs, film, folk, Irish, jazz, musicals, opera, operetta, popular/rock, and sacred music.

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8. Does the library have a collection of books on music?

8. Does the library have a collection of books on music?

The library has books on music theory, history of music, music education, and biographies of musicians. The Music library's book collection contains (i) books that can be borrowed, and (ii) reference books and periodicals available for free consultation on the premises. An index of songs is also maintained.

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9. Can loan times be extended?

9. Can loan times be extended?

Items on loan can be renewed up to three times, provided the item has not been requested by another person. You may renew your loans at a circulation desk, over the telephone, or online at www.corklibraries.ie. To renew online, click on Library Catalogue link (on list at left of page) please , enter your PIN (personal identification no.), and click on the Borrower Details tab. A PIN can be requested when registering, or whenever you visit a circulation desk, on producing appropriate ID.

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10. Does my membership card allow me to borrow from all libraries in Cork City Libraries?

10. Does my membership card allow me to borrow from all libraries in Cork City Libraries?

Yes, you can use your card in any library administered by Cork City Libraries. You should endeavour to return items to the location from where you borrowed them or to the library stamped on the label near the front of the item.

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11. How many library items have I on loan at the moment?

11. How many library items have I on loan at the moment?

You can check the current status of your membership account online by clicking on the Library Catalogue icon at www.corklibrary.ie if you have a PINumber. Alternatively, you can present your membership card at a library circulation desk for information about items you have on loan.

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12. How can I find out if the library has a particular book or sound recording?

12. How can I find out if the library has a particular book or sound recording?

To search for items held in stock, the online catalogue at www.corklibrary.ie can be checked by you while in the library, or through the Internet at www.corklibraries.ie, or by a member of staff during opening hours. The online catalogue also indicates which libraries currently have copies of a requested item, and whether they are checked in or out.

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13. Can I suggest new additions to library stock?

13. Can I suggest new additions to library stock?

Yes. Suggestion forms are available at circulation counters and you will be informed if/when the library adds your suggestion to stock.

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14. Can I request a book which is already on loan to someone else?

14. Can I request a book which is already on loan to someone else?

You can, and you will then be informed when the item becomes available for you. Waiting time depends on the number of other requests made for the same item before you requested it.

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15. Can the library request a loan from another library institution for me?

15. Can the library request a loan from another library institution for me?

  • In March 2009, due to inadequate resources, Cork City Libraries withdrew from the BorrowBooks.ie service (which we previously used for ordering items from other Irish libraries).
  • Members may avail of our Interlibrary Loan service to borrow items from other libraries in Ireland or abroad, which are not in the Borrowbooks.ie system. Forms for this service are available from Lending department staff with a non-refundable charge of €8 per request (price in 2009).
  • As well as ordering items from external libraries, any lending item in stock throughout our own network of libraries can be routinely ordered free of charge, for collection at your chosen library.

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16. Do I have to be a member to use Internet or public computers in the library?

16. Do I have to be a member to use Internet or public computers in the library?

No. Members of the public may use Internet computers in the library for a nominal fee (€1.00 per 30 minutes), provided they request a session from a member of the circulation staff during opening hours. It is advisable to book a session in advance of visiting the library. Printing facilities are available.

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17. Does the library provide a public fax service?

17. Does the library provide a public fax service?

No.

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18. Does the library provide a photocopying service?

18. Does the library provide a photocopying service?

Yes, copying from library stock is permitted, subject to copyright restrictions. Photocopying charges are 10c per A4 page, or 20c per A3 page. Photocopying of library items at risk from damage is not permitted.

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19. How long will I be waiting for a book I requested?

19. How long will I be waiting for a book I requested?

This can depend on how many people are on a waiting list before you request an item.

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20. Can I draft a CV on one of the library's public computers?

20. Can I draft a CV on one of the library's public computers?

Yes, you can book a library computer for personal word processing, for €1.00 per half hour. CVs can be printed at 10 cent per page.

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21. How long does membership last?

21. How long does membership last?

Membership lasts twelve months, and must be renewed annually. Customers retain the same barcoded membership card from year to year.

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22. If I change address do I inform the library?

22. If I change address do I inform the library?

If a customer moves to a new address, a member of staff should be informed, so that your new address is added to your computer record. Proof of address should be shown when requesting a change to your address.

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23. If I lose my membership card, what should I do?

23. If I lose my membership card, what should I do?

Inform the library immediately, so that your lost card cannot be used by another person. A replacement card can be purchased for €1.00.

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24. What happens if I lose a book or if a book on loan is damaged beyond repair?

24. What happens if I lose a book or if a book on loan is damaged beyond repair?

The borrower is responsible for payment for a lost or damaged item.  In the case of a child, the parent or guardian is responsible.

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25. What happens if I subsequently find the item?

25. What happens if I subsequently find the item?

Where a previously mislaid book is returned with receipt of payment, money will be refunded. In the case of an audio book, CD, or videocassette, the item must be returned, with the receipt, within two months of payment for the loss.

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26. Does the library maintain a community notice board?

26. Does the library maintain a community notice board?

Yes. The Central Library on the Grand Parade maintains the largest display of current community notices, including adverts for local theatre, classes, exhibitions, recitals, clubs, etc. Smaller notice boards are maintained in our branch libraries.

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27. How much is colour photocopying?

27. How much is colour photocopying?

A4 is €1, A3 is €2

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